Lost Box - What happens if the tracking stops updating and my box isn’t delivered?

First of all, don't worry, we'll get this sorted! It doesn’t happen often, but occasionally boxes are lost or stolen in transit. Also, sometimes when tracking stops updating it is due to a problem with the address. 

Please click HERE to use our contact form to get in touch with our Member Services Team and let them know that your tracking has stopped updating. They will take care of you :) 

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