Beachly General FAQs

About Beachly Style / How It Works

• What is Beachly?
• How do I contact Beachly?
• How does the subscription work?
• How much does a subscription cost?
• What is the Beachly Bonus Bundle?
• How does the curation work?
See all 16 articles

Managing My Subscription

• How Do I know When to Customize?
• Why can't I access the Add-On sale?
• I'm having trouble Logging In/ Creating an Account!
• How do I upgrade to the Annual Subscription?
• How does the waist sizing work?
• How do I update my sizing details?
See all 10 articles

Shipping & Delivery

• Who does Onward partner with to make shipments carbon neutral?
• How does Onward work?
• What is Onward VIP Protection+?
• How much does shipping cost?
• Does Beachly ship internationally?
• How long does it take for my box to ship/arrive?
See all 8 articles

Billing

• How do I update my billing address?
• How do I adjust my renewal date / billing date?
• How do I update my credit/debit card details?
• When will I be charged for my Beachly Membership?
• What methods of payment does Beachly accept?

Exchanges

• How do exchanges work?
• What kind of items do you provide exchanges for?
• How much do exchanges cost?
• What happens if an item in my box doesn’t fit correctly?
• How long do I have to submit an exchange request?
• How do I return the item I'm exchanging?

Replacements

• What do I do if one or more of the items in my box were missing?
• What do I do if one or more of the items in my box were damaged?
• Lost Box - What happens if the tracking stops updating and my box isn’t delivered?
• Lost Box - Tracking for my order says my box was delivered, but I can’t find my box?
• What does it mean if my tracking shows that my box has been returned to sender, or was undeliverable?

Cancellations

• How do I cancel my subscription
• Can I cancel anytime?
• Can I skip my next box instead of canceling my subscription?
• How does canceling an Annual Subscription work?
• What happens if I intended on cancelling before my renewal, but I forgot?

Refunds

• What is the Beachly refund policy?
• My tracking isn't showing movement yet, can I cancel and get a refund?
• I forgot to cancel my subscription before my renewal date. Is it possible to cancel the order and receive a refund?

Member Market

• How do I reshape my Packable Hat?
• What is the Member Market?
• How do I enter the Member Market?
• Is the Member Market only available to Beachly Members?