Aloha! 🌺
Tried to access the Add-On Sale and saw the message: “We're sorry, you are not eligible to access the Add-On Sale at this time”? No worries—we’re here to help you figure out what’s going on and get it sorted! 🤗
There are a few common reasons why you might be seeing that message:
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You skipped your box for the current season
If you chose to skip your order, your subscription is now set for the next season—so you won’t be eligible to shop this season’s Add-On Sale. -
Your membership is canceled
Only active members can access the Add-On Sale. If your account is inactive, you’ll need to reactivate your subscription to join in on the fun. -
Your payment didn’t go through
If your credit card expired or there was a billing issue, your order for the season may not have been processed—meaning no access to the Add-On Sale.
âś… What you can do:
If you think any of the above applies to you, simply contact our Member Services Team. We’re happy to help update your billing info, adjust your order status, or walk you through next steps.
đź’ˇ New to Beachly?
If you joined in the last week, it’s possible the Add-On Sale for this season has already closed. But not to worry—you’ll be first in line for the next one!
Welcome to the Beachly family—we’re so glad you’re here! 🌊🧡