I forgot to cancel my subscription before my renewal date. Is it possible to cancel the order and receive a refund?

Unfortunately not, because a cancellation request applies to future renewals, not past renewals. If you submit your cancellation request after the renewal date, it's likely too late to stop the order. We do our best to help our members out in this situation, but once an order is physically printed onto a packing slip for our fulfillment center to prepare, it becomes nearly impossible to stop the order from moving forward. It would be like finding a needle in a haystack (a single order slip in a stack of thousands).  

If you need to, simply click HERE to use our contact form to submit a cancellation request.

Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk